Privacy policy

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information are strictly guarded and are available only to the employees who need those information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

User rights

You have the following rights:

Right of access: you have the right to receive confirmation from us about whether your personal data is being processed and, if this is the case, access to your personal data. Access information includes, but is not limited to – purposes of processing, categories of personal data, recipients or categories of recipients to whom the personal data has been or will be disclosed. However, the right of access is not an absolute right and the rights and interests of other individuals may limit your right of access. You have the right to receive a copy of the personal data being processed. For any further copies you request, we may charge a reasonable fee based on administrative costs.

Right to rectification: you have the right to obtain from us the correction of inaccurate personal data without undue delay. Considering the purpose of the processing, you have the right to supplement incomplete personal data, for example by providing a supplementary statement.

Right to erasure ("right to be forgotten"): under certain conditions, you have the right to ask us to delete your personal data and we are obliged to delete such personal data.

Right to restriction of processing: under certain conditions, you have the right to restrict the processing of your personal data. In this case, such data will be marked and can only be processed for specific purposes.

Right to object: under certain conditions, you have the right to object to the processing of your personal data at any time, and when personal data is processed for direct marketing purposes, you have the right to request that we stop processing your personal data.

The right to data portability: under certain conditions, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance.

If you want to learn more or exercise any of the above rights, feel free to contact our personal data protection officer at the address:

Ines Krečak, FERALIS GROUP d.o.o. 

Telephone: +385995639746
email: feralis@feralis.hr

If you believe that your rights have been violated, you have the right to file a complaint with the supervisory authority.