Steps for refund

NOTE:

A full refund is possible only in case of cancellation and substantial delay of the departure of the line for which the ticket was purchased. Delay or cancellation can be caused by a malfunction of the vessel or adverse weather conditions. If there are grounds for a refund, the money will be refunded to the buyer.

TP Line is not responsible for the errors and omissions made by the customer and those will not be accepted as a basis for a full refund. Errors caused by the customer include incorrectly selected date of sailing, the wrong route selected, or wrongly selected tickets.

Tickets purchased by an omission, or an error can be returned with a deduction of 10% of the total invoice amount. Request for such a refund should be sent at least 6 hours prior to the scheduled trip, refund requests sent later than 6 hours before the voyage start will not be considered valid.

The purchased tickets cannot be exchanged for another date or departure time, they can only be refunded as per above, in those situations you are kindly asked to apply for a refund and purchase additional tickets for another date.

If you are applying for a refund, please make sure you provide all the following information: name and surname of the buyer, order number, route, time, and date of departure. The ticket should be attached to the email in recognizable format (.pdf, .jpg, .png).

In case of a valid reason for the refund, the money will be refunded to your account. The time needed for money to transfer to your account may take up to a month.

Payment security statement

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Privacy policy

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information are strictly guarded and are available only to the employees who need those information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

User rights

You have the following rights:

Right of access: you have the right to receive confirmation from us about whether your personal data is being processed and, if this is the case, access to your personal data. Access information includes, but is not limited to – purposes of processing, categories of personal data, recipients or categories of recipients to whom the personal data has been or will be disclosed. However, the right of access is not an absolute right and the rights and interests of other individuals may limit your right of access. You have the right to receive a copy of the personal data being processed. For any further copies you request, we may charge a reasonable fee based on administrative costs.

Right to rectification: you have the right to obtain from us the correction of inaccurate personal data without undue delay. Considering the purpose of the processing, you have the right to supplement incomplete personal data, for example by providing a supplementary statement.

Right to erasure ("right to be forgotten"): under certain conditions, you have the right to ask us to delete your personal data and we are obliged to delete such personal data.

Right to restriction of processing: under certain conditions, you have the right to restrict the processing of your personal data. In this case, such data will be marked and can only be processed for specific purposes.

Right to object: under certain conditions, you have the right to object to the processing of your personal data at any time, and when personal data is processed for direct marketing purposes, you have the right to request that we stop processing your personal data.

The right to data portability: under certain conditions, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance.

If you want to learn more or exercise any of the above rights, feel free to contact our personal data protection officer at the address:

Ines Krečak, FERALIS GROUP d.o.o. 

Telephone: +385995639746
email: feralis@feralis.hr

If you believe that your rights have been violated, you have the right to file a complaint with the supervisory authority.

Terms and conditions

GENERAL BUYING TERMS

These terms define the process of ordering, payment, delivery, return and complaint claims, copyright protection and general business terms for purchasing of a product/service offered in this Internet store. tp-line.aktiva-info.hr can be used free of charge for your personal use according to the following conditions and terms. The seller is TP LINE d.o.o., the buyer is a visitor of this site who fulfills an electronic order and effectuates a payment via debit/credit card or by cash on delivery.

ORDERING PROCESS

The buyer orders a product via electronic order form. After the buyer has ordered tickets, they shall remain on reservation for 30 minutes and within that period, the payment confirmation is expected. If the payment is not effectuated within 30 minutes, the purchase is canceled. The buyer shall be considered any person who orders at least one product electronically, imputs requested data and sends an order. All the prices are in euros (€). Tickets are ordered electronically by imputing desired number of tickets to the specified place. Tickets are considered ordered when the buyer choses and confirms payment option. Order can not be changed after the purchase is complete.

PAYMENT PROCEDURE

The ordered product or service are paid on-line by one of these debit/credit cards: MasterCard®, Maestro®, Visa or American Express®.

TERMS OF DELIVERY

The seller is obliged to send tickets to the buyer's e-mail address as soon as the seller receives confirmation of on-line transaction. If the buyer does not receive a message with tickets to his e-mail address within expected time, the buyer is entitled to inform the seller of this so that measures can be taken for the tickets to be sent to his e-mail address subsequently. If the buyer refuses to accept the goods he ordered, the seller is entitled to request from the buyer a reimbursement of any cost related to the delivery.

TERMS OF COMPLAINT AND RETURN

Refund is possible only in case of delayed departure of the ship for which the ticket was purchased. The delay may be caused by the failure or adverse weather conditions. Refunds are realized execution steps mentioned in the link Instructions for refund. If there are grounds for a refund, the money will be refunded to the buyers account.

COURT JURISDICTION

If the buyer is not satisfied with complaint resolution by the tp-line.aktiva-info.hr, he is entitled to a court arbitrage. Such cases shall fall under the jurisdiction of the Court in Split.

COPYRIGHT

The buyer/visitor commits not to copy without authorization and/or publish any material subject to copyright or other intellectual property rights, without explicit permission of the owner of such rights.

GENERAL TERMS

TP LINE d.o.o. reserves the right to change the terms and regulations. The buyer bears responsibility for the accuracy and completeness of data imputed during the purchase services provided by tp-line.aktiva-info.hr Internet store do not include cost of using computer equipment and services required to access our Internet site. In case of any problem, please report it to our Contact center (by telephone or e-mail) so we can eliminate it in the quickest way possible.

General terms and conditions for entering into a contract for passenger transportation on high-speed lines of TP LINE d.o.o. are available at www.tp-line.hr

What is a cookie?

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer's hard drive or mobile device when you visit the website. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. These files are then used by websites to identify when you revisit that website.

Cookies are mostly used to allow websites to function, or to function more efficiently, as well as to provide information to website owners. Cookies can also be used to establish anonymised statistics about the browsing experience on our sites. The information does not usually directly identify you, but it can give you a more personalised web experience. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. 

Use of cookies

We use cookies for many different reasons. We may collect information about your computer, including your IP address, operating system and browser type, for system administration purposes. This is statistical data about your browsing actions and patterns and does not identify you as an individual. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website. 

The website uses cookies to distinguish you from other users of the website. This helps us to deliver a better and more personalised service to you when you browse the website and also allows us to improve the website. 

Different types of web cookies:

Essential and non-essential cookies

Cookies can be classified as either 'essential' or 'non-essential'.

Essential cookies are cookies that are either:

used solely to carry out or facilitate the transmission of communications over a network; or

strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website ('performance' cookies) or cookies used to display advertisements to you ('targeting' cookies).

Session and persistent cookies

Cookies can be classified as either 'session' or 'persistent', depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and third party cookies

Cookies by source. Cookies can be classified as 'first party' or 'third party'.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

Cookies by function

Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance (or Analytical) Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting (or Advertising) Cookies

These cookies may be set through our site by our carefully selected and monitored advertising partners (third parties). They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

If you require further information about cookies in general, please visit www.aboutcookies.org

Adapt Browser Settings To Cookies

If you are the only person using the computer, you may set long terms of expiry for browsing history. If you share the computer, you may consider setting the browser to delete the browsing data each time when you close the browser.

How Can I Stop The Cookies?

Most internet browsers are initially set up to automatically accept cookies.

You can configure your browser to reject all the cookie files or to alert you when cookies are sent to the device.

It is important to note that the deactivation or refusal to receive cookies can make certain sections difficult to view and use.

All the modern browsers offer the possibility to change the settings of cookies. Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

You can configure the settings of the cookies following the instructions below:

1. On your PC 

 - Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

Click "Tools" at the top of your browser and select "Internet Options", then click the "Privacy" tab.

Check that the level of your privacy is set to Medium or lower, which will allow the use of cookies in your browser.

If set above medium level it will prevent the use of cookies.

Delete and manage cookies - Windows Help

- Google Chrome

Open Google Chrome. Click "Tools" at the top of your browser and select "Settings".

Click "Show advanced settings", scroll down to the section "Privacy" and click "Content Settings."

Select "Allow local data to be set". To only acept first-party cookies, check the box next to "Block all third-party cookies without exception".

Clear, enable, and manage cookies in Chrome - Android - Google Chrome Help

- Safari

Click the gear icon at the top of your browser and select "Settings".

Click the "Privacy" tab, then select the option "Disable the use of cookies by third parties and advertising cookies."

Click "Save".

Manage cookies and website data in Safari on Mac

- Mozilla Firefox

Click "Tools" at the top of your browser and select "Options".

Then select the "Privacy" icon.

Click the "Cookies" and select "Allow pages to create a cookie."

Enhanced Tracking Protection in Firefox for desktop | How to

2. On your Mac

 - Microsoft Internet Explorer 5.0 on OSX

Click on "Explorer" at the top of your browser and select "Settings".

Scroll down to the "Cookies" section in the "Received Files".

Select "Do not ask."

- Mozilla and Netscape on OSX

Click "Mozilla" or "Netscape" at the top of your browser and select "Settings".

Scroll down to the "Cookies" under "Privacy & Security".

Select "Allow cookies only to the original site."

- Safari on OSX

Click "Safari" on the top of your browser and select "Settings".

Click the "Privacy" and then "Enable cookies."

Select "only the pages you have visited."

- Opera

Click "Menu" on the top of your browser and select "Settings".

Then select the "Options" tab and the "Advanced".

Select "Enable cookies."

3. On a smartphone or tablet

- Google Chrome

 Android 

 To remove cookies:

Open the Google Chrome app. To the right of the address bar, select “More” and then “Settings”.

Select “Privacy” and then “Clear browsing data”. Choose a time range, like “Last hour” or “All time”. Check “Cookies, media licenses and site data.” 

Uncheck all the other items. Select “Clear data” and then “Clear”.

To block cookies: 

Open the Google Chrome app. Select “More”, “Settings”. Click on “Site settings” and “Cookies”. Turn “Cookies” off. 

Clear, enable, and manage cookies in Chrome

 iOS (Apple)

 To remove cookies:

Open the Google Chrome app. At the bottom right, select “More” and then “Settings”.

Select “Cookies, Site Date”.Uncheck the other items.

Select “Clear Browsing Data”, and then”Clear Browsing Data”. Select “Done”.

Clear, enable, and manage cookies in Chrome

- Safari Apple iOS

To remove cookies:

Click on the “Home” button, select “Settings“, select “Safari”. Select “Advanced“, and then “Website Data” and then tap “Remove All Website Data”.

To block cookies: 

Click on the “Home” button, select “Settings“, and select “Safari”.  

Select “Block All Cookies”.

Clear the history and cookies from Safari on your iPhone, iPad or iPod touch

 - Android Browser

To remove cookies:

Select the “Menu” button. Select “Settings“, Select one of the options: ”Privacy & Security”, ”Privacy”, ”Security”. Select “Clear Cache“. Confirm the action by clicking on ”OK”, 

Select ”Clear all cookie data”, Confirm the action by clicking on ”OK”,

To block cookies: 

Select the “Menu” button. Select “Settings“. Select one of the options: ”Privacy & Security”, ”Privacy”, ”Security”. De-activate the “Allow cookies” option.

To opt out from the Google Analytics tracking across all websites, please click on the following link: 

Google Analytics Opt-out Browser Add-on Download Page

Updates to the cookies policy

We reserve the right to make any changes to this policy, particularly in response to legislative requirements.

Your rights

To exercise your right to query, access and amend your personal data, you can contact us by email at vinababos@yahoo.com 

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.